By 2026, AI customer service platforms will routinely handle up to 70% of...

https://www.paste-bookmarks.win/after-12-years-running-cx-teams-and-testing-ai-tools-i-ve-seen-how-automation

By 2026, AI customer service platforms will routinely handle up to 70% of routine tasks within a week of deployment. But here’s the catch: most tools assist agents rather than fully resolve issues alone