Listen without rushing to fix things, ask what would help today, and offer one...

https://hannahsinterestingcolumn.capitaljays.com/posts/how-do-i-ask-a-treatment-center-how-they-handle-mental-health-plus-substance-use

Listen without rushing to fix things, ask what would help today, and offer one small step, like sitting with them while they make a call. Say, “I’m here, and we can take this one step at a time.” Keep boundaries