Listen without trying to fix everything, ask what would help, and offer one...

https://www.last-bookmarks.win/choose-a-calm-moment-listen-without-rushing-to-fix-things-and-ask-what-kind

Listen without trying to fix everything, ask what would help, and offer one small step, like sitting together during a support call. Say, “I’m here. Want me to sit with you while you call?” Keep kind boundaries. Support may take more than one conversation