<p>CJ온스타일은 3월 TV홈쇼핑 브랜드를 새로 선보이면서 기능을 대폭 강화한 ‘라이브톡 서비스를 공개했었다. 핸드폰 앱에서는 실시간 고객 질문에 일명 ‘톡PD라고 불리는 CJ온스타일 최정예 상담사가 답변해 주면서 저자들로부터 큰 호응을 얻고 있을 것입니다.</p>
<p>이종혁 GS리테일 뉴테크본부 상무는 “실시간 소통 판매가 대세로 떠오르면서 GS샵은 특별한 고객경험을 위한 다양한 노력을 기울이고 있을 것이다”면서 “업계 최단기한 방송 지연빠르기를 구현하게 된 만큼 손님을 만족시키는 기술과 서비스를 지속적 접목할 것”이라고 밝혀졌다.</p>
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