Start by listening without rushing to fix things, then ask what kind of help...

https://www.bookmarks4all.win/listen-without-rushing-to-fix-things-and-offer-one-practical-step-like

Start by listening without rushing to fix things, then ask what kind of help would feel useful. You might say, “Would it help if I sat with you while you make that call?” Offer one practical step, like helping find an appointment or sharing a meal