Voice AI can mess up answers when it misunderstands or guesses without real...

https://wiki-club.win/index.php/Why_My_Voice_Agent_Gets_Names_and_Emails_Wrong_Even_When_Callers_Spell_Them

Voice AI can mess up answers when it misunderstands or guesses without real data. A simple way to catch mistakes is using readback: having the system repeat order IDs back to customers for confirmation