Voice AI can slip up by mishearing or misunderstanding user details, leading to...

https://domgodwinson38.gumroad.com/p/how-do-you-calculate-unsupported-claim-rate-in-a-voice-agent

Voice AI can slip up by mishearing or misunderstanding user details, leading to wrong answers. A practical way to catch these mistakes is using controls like readback—having the system repeat order IDs aloud for confirmation