Voice AI can slip up by mishearing or misunderstanding user details, leading to...

https://lukaszaph075.almoheet-travel.com/what-is-hallucination-on-hallucination-in-retrieval-augmented-generation-rag-a-deep-dive-into-voice-agent-challenges

Voice AI can slip up by mishearing or misunderstanding user details, leading to wrong answers. A practical way to catch these mistakes is using controls like readback—having the system repeat order IDs aloud for confirmation