Voice AI sometimes gives wrong answers because it misunderstands or guesses...

https://atomic-wiki.win/index.php/What_Is_Knowledge_Base_Hygiene_for_RAG_in_Customer_Service%3F

Voice AI sometimes gives wrong answers because it misunderstands or guesses without solid data. Catching errors early helps avoid frustrating customers. One simple control is readback: having the system repeat order IDs to confirm accuracy